Request for Customer Satisfaction Survey

In order to further improve our performance, we collect our customers opinion about MJC service.

We use the survey results to improve our products and services for our customers.

We would appreciate if you can take a few minutes to complete this evaluation form.

■Instructions
  1. 1) Please select one corresponding answer for each item.
  2. 2) Please write your opinion in the comments section for each item.
■Required Time
about 5 minutes.

The information entered in this survey is handled in accordance with MJC Privacy Policy and will not be presented as information that can be used to identify a specific individual. Personal information is also strictly managed at our company, and we will not use it for purposes other than this survey.

    1. Customer Information

    Fill-in Date
    Company name *
    Department *
    Name *
    e-mail address *
    e-mail address(confirm) *
    Telephone number *

    2. Please evaluate MJC contribution.

    How much did MJC contribute? *

    Please write comments below.

    3. Please evaluate MJC technology.

    Dissatisfied

    Satisfied
    1 point 2 points 3 points 4 points 5 points
    Ability to understand request *
    Proposal abilitiy *
    Technology contribution *
    Explanation about technology *
    Advanced technology development capability *
    Competitor comparison(spec) *

    Please indicate your satisfaction or dissatisfaction furthermore in comparison with other vendors.

    Satisfied

    Dissatisfied

    4. Please evaluate MJC products.

    Please select 1 product from below list.*

    Dissatisfied

    Satisfied
    1 point 2 points 3 points 4 points 5 points
    Quality *
    Delivery *
    Added value *
    Easy to handle *
    Safety *
    Durability(Lifecycle) *
    Maintainability *
    After-sales service *
    Environmental Considerations *

    Please indicate your satisfaction or dissatisfaction furthermore in comparison with other vendors.

    Satisfied

    Dissatisfied

    5. Please evaluate MJC sales representative.

    Dissatisfied

    Satisfied
    1 point 2 points 3 points 4 points 5 points
    Frequent communication *
    Presentation skills *
    Product knowledge *
    Response time *
    Understanding of needs *
    Communication skills *

    Please indicate your satisfaction or dissatisfaction furthermore in comparison with other vendors.

    Satisfied

    Dissatisfied

    6. Please evaluate MJC response in case of trouble.

    Dissatisfied

    Satisfied
    1 point 2 points 3 points 4 points 5 points
    Quick action *
    Ability to analyze *
    Ability to solve problems *
    Easy-to-understand reporting *
    Measures to prevent recurrence *

    Please indicate your satisfaction or dissatisfaction furthermore in comparison with other vendors.

    Satisfied

    Dissatisfied

    7. Would you recommend MJC's products / services to your colleagues and trusted business partners? *

    Don't
    recommend

    Highly
    recommend

    Please write comments below.

    8. Other

    Please write in the space below if you have comments or requests.

    Thank you for your submission.